Support and Refund Policy

This Support and Refund Policy (this “Policy”) is the Support and Refund Policy referenced in the Platform and Services Terms and Conditions (the “Agreement”) between Mobius Media, LLC (“Company”) and Customer, and is incorporated into the Agreement. Capitalized terms used but not defined in this Policy have the meanings given in the Agreement. This Policy is published at www.flagfootballninja.com/support, and Company may update it at any time in its sole discretion by publishing a revised version.

1. Support Services.

“Support Services” means Company’s response by email, in its sole discretion, to Customer’s questions regarding the operation of the Platform. Support Services are the only support of any kind that Company provides. Company has no obligation to acknowledge, respond to, investigate, reproduce, or resolve any request or reported issue.

2. Channel.

Support requests are submitted solely by email to support@flagfootballninja.com. Company does not provide telephone, live chat, on-site, dedicated contact, implementation, or after-hours support. Customer will submit requests from the account email on file with Company and provide sufficient detail for Company to reproduce the reported issue.

3. No Response Commitment.

Company does not monitor the support email address continuously and does not commit to any acknowledgment, response, or resolution time. Nothing in this Policy is a commitment, guarantee, warranty, or service level, and Company’s failure to respond to or resolve any request is not a breach of this Policy or the Agreement. Whether and how to address any reported issue is in Company’s sole discretion.

4. No Maintenance, Uptime, or Upgrade Obligation.

Company has no obligation to provide maintenance, updates, upgrades, new versions, new features, patches, bug fixes, error corrections, workarounds, or data recovery, and makes no commitment as to Platform availability, uptime, downtime, or maintenance windows. Company may modify, suspend, or discontinue any part of the Platform or Services at any time.

5. Changes to Support Services.

Company may limit, suspend, modify, or discontinue Support Services, in whole or in part, at any time, without notice and without liability, credit, or refund.

6. Exclusions.

Support Services do not include, and Company has no obligation with respect to: (a) Beta Services; (b) Incorporated Technology or any other third party product, service, network, or integration; (c) Customer’s equipment, software, browsers, connectivity, or configuration; (d) issues arising from Customer’s misuse of the Platform or use not in accordance with the Documentation or the Agreement; (e) the content, quality, or accuracy of any Input or Output; or (f) training, consulting, custom development, data migration, or other professional services.

7. Refunds.

Customer may request a full refund of the Fees paid for a subscription term, for any reason, by emailing support@flagfootballninja.com within seven (7) days after the start of that term. Requests received after that period will not be honored. Company will issue approved refunds to the original payment method. Company may decline any request that it determines, in its sole discretion, to be abusive, including repeat requests by the same Customer and requests following substantial use of the Platform.

8. Cancellation.

Customer may cancel its subscription at any time as provided in Section 3.1 of the Agreement. Cancellation stops future billing and takes effect at the end of the then-current subscription term. Except as provided in Section 7 of this Policy, no cancellation, termination, or non-use of the Platform entitles Customer to any refund, credit, or proration of Fees paid.

9. Suspension; Termination.

Company has no obligation to provide Support Services while any Fees are past due, while Customer’s access is suspended, or after expiration or termination of the Term.

10. General.

Support Services are Services under the Agreement and are provided “as is,” subject to the disclaimers in Section 10 and the limitations of liability in Section 12 of the Agreement. This Policy states Company’s entire obligation, and Customer’s exclusive remedy, with respect to support for and refunds of Fees for the Platform and Services.